You have questions, we get it. These are some of the frequently asked questions we receive relating to our camps, clubs and lessons.
How do I pay for my camp or club? payment instructions can be found in your confirmation email. If you can't find them, please send payment to payment@terrariders.ca with your name in the notes section.
Why do I have to request credit card payment? The fee’s that we incur for our short season of operation are quite excessive. So much so that it almost adds up to as much as hiring an additional employee so that’s what we do instead. We can arrange card payment for a 3.5% fee.
Where are you based? We are based in Whitehorse, Yukon year round. During the Mountain Bike season we are based at 46 Normandy Road.
Why is your phone number based in the US? We use mobile date based calling so all of our coaches have the ability to answer calls on their mobile device it others are indisposed. The app we use is US based. We are also reachable by cellular text at 604-906-1063 or facebook message at Terra Riders Yukon.
Can my child get into a camp that they are not officially old enough for? The short answer; no. We keep our camps separated in age to make sure the camp as a whole and the individual has the most enjoyable and productive time they can at our camps. We stick to those limits so unfortunately we will not budge. One exception might be older kids coming down in age due to additional physical, social or learning requirements.
Why does your registration page have “churchcenter” in the web address? Are you a church organisation? Nope, we just happened to find a camp registration software that is thousands of dollars cheaper per year, a saving that we can pass on to you. It also happens to be an excellent product that helps us stay connected as a team.
What happens if I need to cancel my place on camp? Cancellations made 21 days or less before a camp begins will not receive a refund. Any cancellation made before 21 days will be subject to $40 admin fee. You may also transfer your place to someone else for a $20 admin fee.